Last updated: June 2026. This policy explains how we collect, use and protect information provided when using our services.
When you submit a contact form, place an order or send an email, we collect the information you provide directly: your name, email address and the content of your message or order request. For custom bundle requests, we also retain the scope description and any technical requirements you provide.
We do not collect payment card information directly. Any payment processing is handled by third-party payment processors who maintain their own privacy standards.
We use the information you provide solely to fulfil the service you requested: to respond to inquiries, process and deliver orders, and communicate about the status of a custom request. We do not use your information for marketing purposes without your explicit consent.
Order and communication records are retained for a period of 24 months to support any queries, disputes or revision requests that may arise after delivery.
Information you provide is stored on secure servers. Access to customer records is restricted to personnel directly involved in processing your order. We take reasonable technical and organisational measures to protect your data from unauthorised access, loss or disclosure.
Despite our measures, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted to us electronically.
Under applicable data protection law, you have the right to request access to the personal data we hold about you, to request correction of inaccurate data, to request deletion of your data and to object to or restrict certain processing activities.
To exercise any of these rights, contact us at the address below. We will respond to valid requests within 30 days.
For privacy-related questions or to exercise your rights, contact us at yehorpronin@zohomail.eu or write to Trenoxa Filebatch Ltd, 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom.
